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HealthWyse offers a set of standard and optional IT services
that can manage your solution on an end to end basis. Please refer to the
HealthWyse Survivability Architecture solution overview for additional
details
Standard Managed Services include IT Management Services, Point of Care
communication services, Software Update Services, Systems Hosting Services,
OASIS Transmission Services (Home Health), ElectronicClaims Transmission
Services,
Optional Managed IT Services are available including management of POC device
pool, management of Desktop device pool, management of Local Area Network and
VPN, Disaster Recovery Services, Disaster Planning and Consulting services, and
System Performance and Capacity Planning services.
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Data Conversion Services
HealthWyse has developed a set of data conversion tools that we use to transfer
and load your data into your new HealthWyse database. As an agency, your
responsibility is to get the data from your existing system in a machine
readable form. HealthWyse takes the responsibility of loading and mapping that
data into the HealthWyse database. Your agency has the opportunity to review
and approve the data load, resulting in the automation of what is generally a
major task in many system implementation projects. In addition, HealthWyse
implementation specialists will work with you to determine ways to clean and
scrub data that may need some additional attention. For additional details,
please refer to the HealthWyse
Data Conversion Services overview.
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Implementation and Training Services
HealthWyse has developed an extensive set of solution implementation, project
management and application training services that are designed insure your
success. These services are tailored to your agency’s needs, resulting in a
thorough and customized implementation project plan. The services include an
analysis of your agency’s business processes, which identifies opportunities
for streamlining and refinement in advance of the implementation of your new
solution. Our extensive data conversion services allows your implementation
project team to focus on business process and training issues, rather than data
conversion.
Our SuccessWyse Customer Care Training Program was designed by training
professionals with extensive clinical and administrative home care, hospice and
private duty agency experience. We reccomend a Train-the-Trainer Model to
ensure that your organization develops the appropriate in house skills. These
in house super users will lead the training to agency staff, as well as provide
ongoing support and expertise after the implementation is completed. Training
is performed using live agency data, resulting in a more meaningful learning
experience. HealthWyse provides a mix of on-site training and remote web-based
training; supported by an extensive library of training materials that can be
tailored by the agency to incorporate their unique business policies and
procedures.
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Support Services
HealthWyse Customer Care is available on a 24x7x365 basis through a dedicated
toll free number. In addition, the secure messaging capability that is built
into your HealthWyse solution links all of your office and field staff directly
to the HealthWyse support team for non-critical issues. Problem resolution is
expedited due to the hosted solution model
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